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Research: Consultations and Surveys

Healthwatch South Gloucestershire has put together a survey about the Accessible Information Standard (AIS), which came into force in August 2016. This Standard sets out the support that people with a physical/ sensory impairment, or a learning disability should expect to receive when they use health and social care services.


Healthwatch South Gloucestershire is keen to find out:

  • if people have heard of the AIS

  • if people for whom the AIS applies are getting the information and support that they need


The survey can be completed online or via hard copies, upon request. People can also get in touch through a number of other ways:

Call:                     01454 543 402

Text:                    Text ‘sg’ followed by your story to 07860 021 603


Write:                  Healthwatch South Gloucestershire, c/o The Care Forum, The Vassall Centre, Gill Avenue, Bristol BS16 2QQ



For more information on what ther accesssibile information standart is click here: AIS - NHS England link


Thank you from Healthwatch South Gloucestershire for taking the time to complete the survey. Your feedback will help us enormously.

"Tell us about your care"


The Care Quality Commission (CQC) is the independent regulator of health and adult social care in England. The CQC wants to hear from people it doesn’t usually hear from and so are running their ‘Tell us about your care’ project.


This project aims to make it easier for autistic people, their families, and the professionals who support them to pass on information about the experiences and needs of children and adults with autism directly to the CQC.


This will help the CQC to improve how services across the country support people with autism, including hospitals, dentists, GP practices etc.


This project has been set up so that anyone can tell the CQC about the care they receive, good or bad, so it can be used to help improve the overall quality of care provided in England.


To have your say, or direct families who’d like to, please visit -

Sign our open letter to make public transport autism-friendly


Autistic people and their families have told us how hard using public transport can be. You’ve already helped by pledging to make a small change to help reduce the overload for autistic people. Now we need the people in charge of public transport to play their part. Will you sign our open letter to the UK’s public transport providers?


Unexpected changes when taking public transport can be overwhelming for autistic people. For some, the fear of unexpected changes could mean not even leaving the house. Autistic people and their families put so much effort into planning their journeys only for overwhelming noise, crowds and a lack of information to undo it all. We want to change that.


Transport providers, along with the Department for Transport, have the power to make public transport more autism friendly, benefiting the 3 million autistic people and their families across the UK.


We want to put pressure on transport providers to make necessary changes – from better training for their staff to reducing excess noise and lighting – but we can only do that with your help.


By signing our open letter, you will be helping us to make the case to the Government and to transport providers as to why autism friendly transport is so necessary and so important to so many.


Sign our letter >  Let's make public transport autism-friendly

'The lives we want to lead' - The LGA green paper for adult social care and wellbeing


Adult social care and support matters to everyone in the country but decades of failures to find a sustainable solution as to how to pay for services, and the Government’s recent decision to delay its long-awaited green paper on the issue until the autumn, has prompted council leaders to take action.


Last month we launched a nationwide consultation to kick-start a desperately-needed debate on how to rescue the services that so many of our residents rely on from collapse. So far we have had a fantastic response to our green paper. However, this is no time for rest – we want as many people as possible to have their say, and we encourage you to continue to spread the word. If your council is looking to organise engagement sessions with residents, we have published a handy facilitator's pack to help you plan your activities.


In addition an easy read version of the green paper is now available. Easy read information is a way of making information more accessible for those who may have a low rate of literacy or who speak English as an additional language, although other people can find it useful too. Adult social care affects all of us and we are working to ensure that everyone has the opportunity to respond to our consultation.


This is our chance to put social care right at the very heart of the Government’s thinking.


Read the green paper - We will reflect on what we’re told through our consultation in a further publication later in the autumn.

Hello, I’m looking for autistic adults to take part in a thesis study exploring people's experience of stigma and camouflaging/masking. It involves a 25 minute online survey and offers a £100 prize draw. Please click this link to access the survey and where there is more information.


If you require any further information, please do let me know: Ella Perry, Clinical Psychologist for Royal Holloway University of London, email:

Dear Bristol Residents


The Healthwatch Bristol GP Survey is now Live! We would love your help if you attend one of the local GP surgeries to complete our questionnaire, as well as give any feedback on your own GP services (anonymously of course). We have worked with our Advisory Group and the local Clinical Commissioning Group to get the correct wording and pitch of the survey. Below is a copy of our press release. This Survey will be live until the end of March 2019. It would also be great if you can forward to friends, colleagues, volunteers, other community contacts and anyone else that might be interested within your organisations – the more Bristol residents, the better for the sample!


Press Release/


GP services have been undergoing significant changes and these are likely to continue over the next few years. This could mean having consultations over the phone or on Skype, rather than having face-to-face appointments or directing patients to specialist support, such as dermatology services or local pharmacies.


GPs across the country have been under considerable pressure to meet the needs of a growing and aging population. During a recent meeting to discuss the merger of 4 practices in South Bristol it was estimated that approximately 20% of appointments doctors were dealing with were unnecessary.


Measures are being taken to ease this pressure and to make services more efficient, which means directing people to other services or implementing a new way of doing things. Sarah Ambe is the manager at Healthwatch Bristol. She said: “Healthwatch is a voice for patients and a vehicle of change. We want to help NHS services get better and support these changes. A key part of doing this is to inform the public of what’s happening which is why we are asking them to take part in our survey.”


“There have been a multitude of GP surveys recently asking the public what’s not working and what they’d like to see change at their practice. Healthwatch Bristol has taken a different approach to engaging with the public on this topic and is asking them if they’re aware of these changes and what impact these are having.”


The survey will be open for 6 months with plans to speak to members of the public at selection of practices across the city. Healthwatch will analyse the results once the survey closes and present their findings in a report.